Limited Lifetime Warranty

Applies To: LDZ Flooring SPC Collections
Coverage: Residential (25-Year Limited), Commercial (10-Year Limited)
Features: Waterproof, Pet-Stain Resistant, Wear Layer Protection

1. Warranty Coverage Overview
Residential Warranty: 25 years
Commercial Warranty: 10 years
LDZ Flooring warrants that its SPC products are:

  • Free from manufacturing defects, including delamination, dimensional instability, or core failure.
  • Protected against wear-through of the decorative layer under normal residential and light commercial use.
  • 100% waterproof for topical spills and everyday household moisture.
  • Resistant to staining from domestic pets (urine, feces, vomit) when cleaned promptly】.

All flooring must be installed and maintained in accordance with LDZ Flooring installation and care guides to remain eligible for warranty claims.

 

2. Claim Eligibility Requirements

  • Applies only to original purchaser and first installed location.
  • All flooring must be carefully inspected prior to installation. Installation constitutes acceptance of the product.
  • A defect tolerance of up to 5% of the total material is permitted for visual inconsistencies, color variation, or minor imperfections in accordance with industry standards.
  • Claims for visual or manufacturing defects will not be honored after installation.
  • Proof of purchase must be submitted with claim.
  • Warranty is non-transferable.
  • Claims must show dime-sized visible wear to the pattern layer.
  • Product must be inspected prior to installation; installed product is deemed accepted.
  • All warranty claims are pro-rated based on the time since installation.

3. What Is Covered

  • Manufacturing Defects: Core voids, delamination, dimensional stability issues exceeding ASTM F2199
  • Wear Protection: Finish wear-through under normal traffic and care
  • Waterproofing: Protection from spills and household moisture when cleaned promptly
  • Pet Stain Resistance: Domestic dog/cat urine, feces, vomit — cleaned immediately

4. Exclusions (What Is Not Covered)
This warranty excludes:

  • Failure to inspect the flooring for visual defects prior to installation. A maximum of 5% material defect tolerance (including visual defects, color variation, and dimension) is allowed per industry standards.
  • Use of non-approved cleaning chemicals or maintenance products, including bleach, ammonia, vinegar-based solutions, wax, oil soaps, or acrylic polish
  • Subfloor conditions with high moisture levels exceeding manufacturer limits
  • Moisture intrusion from leaks, ground vapor, or unmitigated site conditions
  • Damage from improper installation or unauthorized installers
  • Installations with:
  • Insufficient expansion spacing
    • No 6 mil moisture barrier over concrete
    • Additional padding under pre-attached pad
  • Surface wear not visible from standing position in normal lighting
  • Moisture damage from floods, hydrostatic pressure, or plumbing leaks
  • Use of abrasive cleaners, steam mops, or hard-bristle vacuums
  • Pet damage other than from urine/feces/vomit (e.g., scratching, chewing)
  • Rolling loads, heavy furniture without protectors, pinch points
  • High heel dents, sharp object impacts
  • Changes in appearance due to aging, sunlight, UV exposure
  • Squeaking, popping, or structural noise from uneven subfloors
  • Labor or removal/replacement costs unless within 2 years and installed professionally

5. Maintenance Obligations
To retain warranty coverage:

  • Clean with pH-neutral floor cleaner (e.g., Simple Green)
  • Vacuum with soft-brush or felt head only
  • Avoid rubber- or latex-backed rugs
  •  Add felt pads under all furniture
  • Use non-staining glides or cups under heavy objects
  • Protect from excessive heat/sunlight with window treatments
  • Maintain indoor RH between 35–75%

6. How to File a Claim

  • Document the issue with photos and purchase receipt
  • Contact the original dealer or LDZ Flooring Floor directly
  • Provide site details, product name/SKU, and installation method
  • Allow LDZ Flooring or its agent to inspect and confirm the issue
    If eligible:
  • LDZ Flooring may issue material replacement or refund (pro-rated)
  • Labor may be reimbursed only within 2 years of purchase and if installed by licensed professionals

7. Legal Statement
This warranty is limited to the remedies listed above. No installer, dealer, retailer, or distributor has the authority to alter the terms.
Limitations of Liability: LDZ Flooring shall not be liable for indirect, incidental, or consequential damages arising from any product defect.
Implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this written warranty, except where prohibited by law.

8. Warranty Services
Depreciation Schedule
Warranty coverage is prorated based on the number of years since installation:
Year 1: 100% coverage
Year 2: 90% coverage
Year 3: 80% coverage
Year 4: 70% coverage
Year 5: 60% coverage
Year 6: 50% coverage
Year 7: 40% coverage
Year 8: 30% coverage
Year 9: 20% coverage
Year 10 and beyond: 10% coverage until the end of the warranty term
Replacement Disclaimer
In the event of a valid claim, replacement products may differ slightly in color, texture, or gloss from the originally installed flooring. These variations are considered normal due to manufacturing processes and the natural aging of materials and are not grounds for additional claims.

This limited warranty is not transferable by the original purchasers to any other party, including but not limited to a subsequent purchase of the building where the floors installed, an owner of the building if the owner is not the original purchaser.

If a valid warranty claim is received by LDZ within the applicable Warranty Period, LDZ will supply new materials of similar grade for repair or replacement of affected areas. Labor costs, including any expenses associated with installation and removal of defective Flooring, are not covered by this limited warranty.